BENGALURU, SEPTEMBER 5: Karnataka Chief Minister D K Shivakumar on Saturday launched the ‘Praja Seva Abhiyan’ in Kudligi town of Vijayanagara district, aimed at taking government services closer to citizens and resolving their grievances within a stipulated time.
Speaking at the launch, Shivakumar said the government was working towards creating a system where officials and public representatives would reach people directly and understand their problems.
“Even if every issue cannot be resolved immediately, the initiative will provide an opportunity to understand people’s concerns directly and work towards finding solutions,” he said.
What is Praja Seva?
The initiative seeks to save citizens from making repeated trips to government offices for routine services and grievances related to pensions, RTCs (Pahani), ration cards and other government schemes.
The programme focuses on speedy grievance redressal, transparency and direct interaction between citizens, elected representatives and senior officials.
Under the proposed system, district in-charge ministers will conduct taluk-level grievance meetings on the first and third Saturdays. The programme is expected to be expanded to hobli-level meetings in the next phase.
On the second and fourth Saturdays, MLAs and officials will conduct meetings at the gram panchayat level to hear public grievances.
How can citizens submit applications?
Application forms are expected to be distributed door-to-door around 15 days before a Praja Seva meeting. Citizens can fill in the forms, attach relevant documents and submit them either in advance or directly at the meeting.
Applicants may need documents such as Aadhaar, voter ID or ration card, mobile number, RTC and property records, income and caste certificates, pension-related documents, bank passbook copies and other supporting records, depending on the nature of the grievance.
The government also plans to use an AI-based call centre and helpline 1902 to provide information and assist citizens.
Applications will be reviewed at the taluk and district levels every Wednesday. If a grievance is not resolved within the prescribed period, it will automatically be escalated to senior officials, according to the proposed system.
